Your information.

Requests to Penze

Chat messages and your contact details are stored in Penze’s staff inbox for follow-up, including when the team is offline. Live availability reflects connected staff. This tab stores a private conversation key; visitor access expires after seven days. Ending chat clears the key from this tab but does not delete the staff record. Chat replies appear here; email or text delivery is not automatic.

When you submit a request, Penze stores your name, email, message, selected service, vehicle reference, preferred appointment time and contact permissions in its operational system. Authorized Penze staff use these details to respond, schedule and manage your request.

Marketing permission is optional and separate from permission to respond to your request. No email or SMS delivery service is connected in this release.

Do not submit payment information, government identifiers or sensitive documents here. Contact Penze by phone at (682) 313-9802 to discuss a request or ask about your information.